Maintenance Procedures

The Management Office is open Monday through Friday, 8:00 a.m. to 5:00 p.m. The maintenance staff’s hours are Monday through Friday from 8:00 a.m. to 4:00 p.m.

To request maintenance, please complete a maintenance request form available on line (see link on navigation bar above) or contact the Management Office at 617-964-4600.

In the event of an emergency, do not submit an online maintenance request form. Report the emergency by calling the Management Office at (617) 964-4600 and following the voice prompts.

It is not necessary for tenants to be present in order for the staff to perform maintenance. Tenants who request to be present during maintenance repairs should be aware that response time may be delayed due to scheduling issues.

Tenants are responsible for plunging their own toilets. In the event the maintenance staff is required to plunge a toilet, tenants will be charged for the service call. Please do not use Draino or other similar products to clear clogged drains. These chemicals can damage the pipes as well as present a hazardous situation for the plumber.

Tenants are responsible for replacing all light bulbs within the apartment.

Please do not leave windows open during the winter months as the cold air may cause the pipes to freeze. Tenants may be financially responsible for damage that results from open windows.

There will be a lockout charge for anyone who requires entry into their apartment with the assistance of the Management Company. This fee must be paid in full at the time of the service call. For your protection, identification is required for apartment lockouts. Neither apartment access nor keys will be issued to anyone who is not listed on the lease. In the event that no one on staff is available, the tenant is responsible for access to the apartment and any expense incurred for a locksmith’s services.

Maintenance Charges

Lockout
$50.00
7:00 a.m-10:00 p.m.

$100.00
10:00 p.m.-7:00 a.m

Toilet plunging
$40.00

Tripped circuit breaker/blown fuse due to overload
$15.00
Monday-Friday, 8:00 a.m-4:00 p.m.

$40.00
All other times

Replacements keys
$15.00

Replacement cost of smoke or carbon monoxide detectors that have been removed or tampered with
$75.00

 
 
 
 
 
 

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Investment Properties