The Management Office is open Monday through Friday, 8:00 a.m. to 5:00 p.m. The maintenance staff’s hours are Monday through Friday from 8:00 a.m. to 4:00 p.m.
To request maintenance, please complete a maintenance request form available on line (see link on navigation bar above) or contact the Management Office at 617-964-4600.
In the event of an emergency, do not submit an online maintenance request form. Report the emergency by calling the Management Office at (617) 964-4600 and following the voice prompts.
Tenants are responsible for plunging their own toilets within their retail or office space. In the event the maintenance staff is required to plunge a toilet, tenants will be charged for the service call. Please do not use Draino or other similar products to clear clogged drains. These chemicals can damage the pipes as well as present a hazardous situation for the plumber.
Tenants are responsible for replacing all light bulbs at their own expense.
There will be a lockout charge for anyone who requires entry into their retail or office space with the assistance of the Management Company. In the event that no one on staff is available, the tenant is responsible for access to the space and any expense incurred for a locksmith’s services.
7:00 a.m-10:00 p.m.
10:00 p.m.-7:00 a.m
New or replacement key fobs
(678 Massachusetts Avenue only)